Return and Refund Policy

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At MASVERIN, we are committed to providing you with the highest quality premium canned tuna. Because our products are consumable goods, we adhere to strict health and safety guidelines. Therefore, our return and refund policy is carefully structured to ensure the quality, integrity and safety of every order.

​Returns

We accept returns exclusively for products that are defective, damaged in transit, or fail to meet our quality standards. For food safety reasons, we do not accept returns for "change of mind" or on non-defective items. If you encounter an issue with your order, please contact us within 2 days of receiving your delivery to initiate a claim.

​Refunds

If your item is confirmed defective or damaged, we will offer a full refund for the affected product (s). Once your claim is approved, the refund will be automatically processed to your original payment method. Please allow 2-5 business days for your bank or credit card company to process and post the refund to your account.

​Exchanges

If you prefer a replacement rather than a refund for a defective item, we are happy to process an exchange. We will arrange for the replacement product to be shipped to you as quickly as possible at no additional cost.

​How to Initiate a Return, Refund, or Exchange

To start a claim, please contact our support team at Sales@masverin.com.au. 

To help us resolve the issue swiftly, please include:

1. ​Your order number
2. ​A brief description of the issue
3. ​Clear photos of the defective or damaged item, as well as the outer packaging if it was damaged in transit (if applicable)

​Once we receive your email, our team will review the details and provide you with the prompt next steps regarding your refund or exchange.