At MASVERIN, the goal is to deliver premium canned tuna of the highest quality. Because MASVERIN products are consumable goods, strict health and safety guidelines apply, and this policy is designed to protect the quality, integrity and safety of every order.
Returns
MASVERIN accepts returns for products that are defective, damaged in transit, or fail to meet MASVERIN quality standards. For food safety reasons, returns are not accepted for change of mind on non defective items. If there is an issue with your order, please get in touch as soon as possible, ideally within 7 days of receiving your delivery, so it can be resolved quickly.
Refunds
If your item is confirmed defective or damaged, MASVERIN will offer a full refund for the affected product(s). Once your claim is approved, the refund is processed to your original payment method. Please allow 2 to 5 business days for your bank or card provider to post the refund to your account.
Exchanges
If you prefer a replacement rather than a refund for a defective item, MASVERIN will ship a replacement to you as quickly as possible at no additional cost.
How to start a return, refund or exchange
Email sales@masverin.com.au with:
1. Your order number
2. A brief description of the issue
3. Clear photos of the defective or damaged item, and the outer packaging if it was damaged in transit
Once your email is received, the MASVERIN team will review the details and reply promptly with next steps.
Your rights under Australian Consumer Law
MASVERIN products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Nothing in this policy limits those rights.
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